If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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- Client Services
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Need Help?
We’re here to make your experience with About The House as smooth as possible.
Browse our frequently asked questions below for quick answers about orders, shipping, returns, and product care.
If you still need help, our customer care team will be happy to assist you.
Email: drx1550@outlook.com
Response Time: Within 24–36 hours
Client Services
Our garments follow our own sizing standard. Please refer to the Size Guide available on each product page for detailed measurements.
If you are unsure about your size, feel free to contact us and our team will help you find the best fit.
Many of our designs are made-to-order to ensure exceptional quality and craftsmanship.
Please allow additional production time before shipment if your item is made specifically for you.
We carefully select premium fabrics sourced from trusted suppliers. Our collections focus on quality materials that provide both elegance and comfort.
Orders are typically processed within 2–4 business days. Made-to-order pieces may require additional production time.
Shipping times vary depending on your location. Most international deliveries arrive within 7–12 business days after dispatch.
We accept returns within 14 days of delivery for eligible items.
Items must be unworn, unused, and returned in their original condition.
Selected pieces may be eligible for custom adjustments. Please contact our team before placing your order to discuss available options.
Website & Account Support
You can place an order as a guest without creating an account. However, creating an account allows you to track orders, save your details, and enjoy a smoother shopping experience.
If you have forgotten your password, simply click “Forgot Password” on the login page and follow the instructions to reset it.
We accept major credit cards including Visa, Mastercard, and American Express, as well as other secure payment options available at checkout.
Yes. All payments are processed through secure encrypted payment gateways to ensure your personal and financial information is fully protected.
If you experience issues while browsing the website, we recommend clearing your browser cache or trying a different browser. If the issue persists, please contact our client services team.
