Help & FAQs

Help & Frequently Asked Questions

We are here to make your experience with DW MAISON seamless and enjoyable. Below you will find answers to the most common questions regarding orders, shipping and returns.

Orders

How do I place an order?

Simply browse our collections, select your preferred size and add the item to your shopping bag. When you are ready, proceed to checkout to complete your order securely.

Can I modify or cancel my order?

If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our support team as soon as possible.

Shipping

Do you ship internationally?

Yes. DW MAISON ships worldwide. Shipping costs and delivery times will be calculated at checkout depending on your location.

When will my order arrive?

Orders are usually processed within 1–3 business days. Delivery times vary by region but typically range from 5–12 business days.

Returns

What is your return policy?

We offer a 14-day return window from the date of delivery for eligible items. Products must be returned unused and in original condition.

If you need further assistance, please contact our support team and we will be happy to help.

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Need Help?

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions
Q: “How do I place an order?”

Simply browse our collections, select your preferred size and add the item to your shopping bag. When you are ready, proceed to checkout to complete your order securely.
Q: “Can I modify or cancel my order?”

If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our support team as soon as possible.
Q: “Do you guys offer a refund or exchange?”

To save your time and reach our support quickly, please follow below steps:

  • Specify which template and version you are using.
  • Describe clearly how to reproduce the issue.
  • Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Q: “Do you ship internationally?”

Yes. DW ships worldwide. Shipping costs and delivery times will be calculated at checkout depending on your location.
Q: “When will my order arrive?”

Orders are usually processed within 1–3 business days. Delivery times vary by region but typically range from 5–12 business days.
Q: “What is your return policy?”

We offer a 14-day return window from the date of delivery for eligible items. Products must be returned unused and in original condition.